Privacy Policy

Privacy Policy
Fabyan Cleaning Company
Effective Date: July 5th, 2026
Fabyan Cleaning Company ("we," "us," or "our") operates www.fabyanclean.com (the "Site") and provides commercial cleaning services (the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Site or Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
•  Contact Information: name, business name, email address, phone number, and service address when you request a quote, schedule a service, or contact us.
•  Payment Information: billing address and payment details (such as credit/debit card or bank information) when you pay for services online. Payment card data is processed by our third-party payment processor and is not stored on our own servers (see Section 4).
•  Service Information: details about the property or space to be cleaned, service preferences, scheduling information, and communication history related to your service.
•  Website Usage Information: information automatically collected when you visit our Site, such as IP address, browser type, device information, and pages visited, which may be collected through cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
•  Provide, schedule, and manage cleaning services
•  Process payments and send invoices or receipts
•  Communicate with you about quotes, appointments, and service updates
•  Respond to inquiries and customer service requests
•  Improve our Site, services, and customer experience
•  Send marketing or promotional communications, where permitted, and only with the ability to opt out at any time
•  Comply with legal, tax, and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
•  Service Providers: third parties who help us operate our business, such as payment processors, scheduling or invoicing software, email service providers, and accounting services. These providers only receive the information necessary to perform their function.
•  Employees & Contractors: staff assigned to perform your cleaning service may receive relevant service and contact details (e.g., address, access instructions).
•  Legal & Safety Purposes: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of our company, employees, or customers.
•  Business Transfers: in connection with a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction.
4. Payment Information & Security
Online payments are processed through a third-party payment processor (e.g., Stripe, Square, or similar), which is responsible for maintaining PCI-DSS compliance. We do not store full credit card numbers on our own systems. We use reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Website Analytics
Our Site may use cookies or similar tracking technologies to help operate the Site and understand how visitors use it (for example, through tools such as Google Analytics). You can control or disable cookies through your browser settings; disabling cookies may affect some features of the Site.
6. Data Retention
We retain personal and payment-related information for as long as necessary to provide services, maintain business and tax records, comply with legal obligations, and resolve disputes. Payment card details are retained only by our payment processor in accordance with their own retention policies.
7. Your Rights & Choices
You may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications or certain data sharing. To exercise any of these rights, contact us using the information in Section 10.
8. Children's Privacy
Our Site and Services are intended for business and adult use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Fabyan Cleaning Company - Geneva, IL (630) 909-3878 chris@fabyanclean.com